Avocado's product trial and return policy varies by product. Important terms, conditions, and exclusions apply and are detailed below.
Mattresses, Toppers & Foundations
Max allowed: 1 Mattress per household.
To initiate a mattress return, contact Avocado Support.
Green Organic Mattress
1 Year; 30 Day Minimum
Eco Organic Mattress, Eco Organic Kids Mattress
100 Days; 30 Day Minimum
Eco Organic Crib Mattress, Organic Crib Mattress
Eco Organic Mattress Topper
100 Days; 30 Day Minimum
Pillows & Protectors
To initiate a return, contact Avocado Support.
Mini Pillows, Toddler Pillows
Terms, Conditions & Exclusions
Mattresses Require a 30 Day Minimum Trial Period: Your mattress and/or topper trial begins the day you receive your mattress or eligible topper. Please keep in mind that it takes time to adjust to a new mattress. Your Avocado mattress is unlike any mattress you’ve experienced before. Some people love it after the first night. For others, it takes a little longer. Depending on the type and condition of mattress you’re transitioning from, your body might need time to adjust to its gentle firmness. Experiencing proper posture and back support may actually cause a few aches and pains along the way. This might take a month or more. But you’ll appreciate it in the end. (Here is an article with FAQs and tips.) That’s why we require that customers give their new mattress or eligible topper at least 30 days before requesting a return. Should you wish to proceed with a return after 30 days, we will work with you to arrange everything.
Trials are Limited to One of Each Product Type: Our sleep trial is limited to one return of each product type per household. If you return or exchange a product, it ends your sleep trial for that product type (mattress, topper, base, pillows, protectors, sheets) and no other sleep trials are eligible for your household in the future for that product type. Exceptions: two Green Pillows, two Molded Latex Pillows, and two Twin XL size mattresses (ONLY when used to make a single Split King) — two of which may be returned from a single order, since they are bought in pairs. We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address.
Canada Service Area Only: If Mattress is purchased by international customers outside Canada, customers are responsible for the shipping costs (if any) associated with the mattress return. Mattresses taken outside of our serviceable area must be returned to our service area at the owners risk and expense in order to be eligible.
Products Must Be In Suitable Condition for Donation with Law Tags Attached: Mattresses & bedding products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling). Law tags must be attached to the mattress or topper and in its original, unaltered state. We require photo(s) to confirm that your mattress is in appropriate condition to be donated. Protect your mattress with our Organic Mattress Pad Protector.
Improper Mattress Usage will Void the Trial: Your mattress must be used on a foundation or non-yielding bed frame with proper structural support. A proper bed frame is defined, for the purpose of this policy, as having at least five to six leg supports for a Queen, King, and California King Mattress, four leg supports for Twin, Twin XL and Full Mattresses. For Queen, King, and California King slatted style bed frames, a space of no greater than five 5 inches between each slat is allowed in order to provide ample structural support for the foundation and user(s). Boxspring, which contain springs and therefore can sag over time, may not provide proper structural support and are not recommended.
Mattresses Must Be Rotated: Mattresses must be rotated head-to-toe, once a month for the first six months, then every other month, to ensure even wear. Failure to do so voids the Sleep Trial.
Mattress Boxes Must Be Opened within 30 Days of Receipt. Failure to open your mattress within this period voids the Sleep Trial.
Free Items are Not Eligible for Returns: Naturally, items that were not paid for — such as the two free pillows included in some of our sales — are not eligible for a sleep trial or returns.
Financing Fees are Non-Refundable.
In-Home Delivery & Setup Services are Non-Refundable.
Route Shipping Insurance Fees are Non-Refundable after Delivery.